Shipping Policy

Delivery Times

Estimated delivery times are:

• Germany: 1–3 business days
  
• EU (European Union): 3–7 business days
  
• Europe (outside the EU): 3–7 business days
  
• International: 5–14 business days

Please note:

• The delivery time begins once your order has been shipped.
  
• Weekends and public holidays are generally not considered business days.
  
• During sales promotions, holidays, or periods of high order volume, processing or delivery may be delayed.
  
• International shipments may take longer due to customs inspections.
  
• We have no direct influence on delays caused by the shipping service provider or customs clearance.
  
• The stated delivery times are guidelines and may vary depending on the delivery address.
  

Shipping Costs

The following shipping costs apply to your order:

• Germany – DHL Standard: €4.90
  
• EU (European Union) – DHL Standard Union: €5.90
  
• Europe (outside the EU) – DHL Standard Europe International: €9.90
  
• International (Global) – DHL Standard International (Global): €29.90

Important:

• Shipping costs are calculated automatically based on your delivery address.
  
• The final shipping price will be displayed during checkout.
  
• If multiple shipping methods are available, you can select your preferred method during checkout.
  
• Different conditions may apply for remote regions or special delivery areas, provided these are indicated during checkout.
  

Free Shipping

You receive free standard shipping from the following order value:

• Germany: from €100
  
• EU (European Union): from €150
  
• Europe (outside the EU): from €200
• International (Global): from €250

The following applies:

• The minimum order value refers to the value of the goods after all discounts have been deducted.
  
• Shipping costs are not added to the minimum order value.
  
• If the value of the goods is reduced below the respective threshold due to a discount, shipping costs may apply.
  
• Free shipping applies to the standard shipping method displayed during checkout.
  
• Additional costs may apply for faster or special shipping methods.
  

Orders in Other Currencies

If you shop in a currency other than the Euro, the minimum order value for free shipping will be converted automatically.

The basis will always remain:

• Germany: equivalent to exactly €100
• EU (European Union): equivalent to exactly €150
• Europe (outside the EU): equivalent to exactly €200
• International (Global): equivalent to exactly €250

Please note:

• 
  The amount in your displayed currency may change due to exchange rate fluctuations.
  
• The conversion is performed so that the respective minimum order value corresponds to the equivalent Euro value.
  
• You do not need to convert the amount yourself.
  
• The minimum order value displayed during checkout is the decisive factor.
  

Order Processing

After placing your order, you will receive an order confirmation by email.

Please note:

• The order confirmation does not mean that your order has already been shipped.
  
• Your order will first be checked, processed, and prepared for shipping.
  
• As soon as the package has been handed over to the shipping service provider, you will receive a separate shipping confirmation.
  
• Processing may take longer on weekends and public holidays.
  

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation by email.

This contains, if available:

• your tracking number,
  
• a link for shipment tracking,
  
• the responsible shipping service provider,
  
• information on the current shipping status.
  

Please note:

• It may take a few hours for the tracking information to be updated.
  
• Sometimes the shipping label is created before the package has been scanned by the shipping service provider.
  
• In this case, the status may remain unchanged temporarily.
  

International Orders, Customs, and Taxes

Additional charges may apply for orders outside the respective customs territory.

These may include:

• customs duties,
  
• import taxes,
  
• processing fees,
  
• other levies of the destination country.
  

Important:

• These costs are not included in our shipping rates unless stated otherwise during checkout.
  
• The fees are levied by the competent authorities or the shipping service provider in the destination country.
  
• You are responsible for paying these additional costs.
  
• We cannot determine the exact amount of the fees in advance.
  
• Customs inspections can extend delivery time.
  
• We have no influence on the duration of customs clearance.
  

If necessary, please inform yourself with the responsible customs or tax authorities in your country before placing your order.

Correct Delivery Address

Please check your delivery address carefully before completing your order. This will help avoid delays or the return of your package.

Pay particular attention to:

• your full first and last name,
  
• street and house number,
  
• apartment, floor, or building number,
  
• postal code and city,
  
• the correct delivery country,
  
• an accessible email address.
  

If you have discovered an error after placing your order, write to us as soon as possible at:

support@mdlrclo.store

Please note:

• Changes are only possible as long as your order has not yet been processed or shipped.
  
• Once shipped, the delivery address generally cannot be changed.
  
• Additional costs may arise due to delays or returns caused by an incorrect or incomplete address.
  

Delivery to a DHL Packstation

Within Germany, you can also have your order delivered to a DHL Packstation, provided this shipping option is available for your order.

Enter the address during checkout as follows:

• First and Last Name: Your full name
  
• Street: “Packstation” and the number of the Packstation, for example “Packstation 101”
  
• Address Supplement: Your personal Postnummer
  
• Postal Code and City: Postal code and city of the selected Packstation
  
• Country: Germany
  

Example:

Max Mustermann

Packstation 101

Postnummer 12345678

12345 Berlin

Important:

• You need a valid DHL Postnummer.
  
• Your name and your Postnummer must be entered correctly.
  
• Do not use the Postnummer as a house number.
  
• The number of the Packstation must be entered in the street field together with the word “Packstation”.
  
• Check before ordering whether the selected Packstation can accept packages of your order's size.
  
• Not every shipping method or order can be delivered to a Packstation.
  
• If the address is provided incorrectly or incompletely, the package cannot be delivered and may be returned to us.
  
• Collect your package within the period specified by the shipping service provider.
  

For questions regarding delivery to a Packstation, you can reach us at:

support@mdlrclo.store

Please note:

• Changes are only possible as long as your order has not yet been processed or shipped.
  
• Once shipped, the delivery address generally cannot be changed.
  
• Additional costs may arise due to delays or failed deliveries caused by an incorrect or incomplete address.
  

Undelivered Shipments

If your order is marked as delivered but you have not received it, please first check:

• the specified drop-off location,
  
• your mailbox,
  
• the building entrance,
  
• your immediate surroundings,
  
• neighbors or other persons in the household,
  
• a potential parcel station or pickup point,
  
• the information in the shipment tracking.
  

If you are still unable to find the shipment, contact us at:

support@mdlrclo.store

Please send us:

• your order number,
  
• your full name,
  
• the email address used,
  
• a brief description of the problem.
  

We will then investigate the case together with the shipping service provider.

Unclaimed or Returned Packages

If a package is refused, not collected in time, or returned to us due to an incorrect address, please contact us at:

support@mdlrclo.store

Please note:

• Re-shipping may incur additional shipping costs.
  
• Shipping costs already incurred may be deducted from a potential refund, to the extent permitted by law.
  
• We will inform you about the next steps once the return has been received by us.
  

Damaged Delivery

If your order arrives damaged, please notify us as soon as possible.

Send an email to:

support@mdlrclo.store

Please include the following in your message:

• your order number,
  
• a brief description of the damage,
  
• photos of the damaged item,
  
• photos of the outer and inner packaging,
  
• if possible, a photo of the shipping label.
  

Important:

• Keep the damaged item and the packaging until the case has been reviewed.
  
• Please do not dispose of the packaging before the review is completed.
  
• We will get back to you with the next steps.

Shipping at a Glance