FAQ

No. You can also order as a guest. A customer account is not required to place an order.

If you have any questions, you can reach us via our contact form or by email at support@mdlrclo.store. We will process your request as quickly as possible; depending on the volume of inquiries, processing may take up to 24 hours.

Yes. You can bring joy to others with the MDLR Giftcard. If available, you can find it in our shop menu.

Whether an item will be available again depends on the product in question. Some products are restocked, while others are only released in limited quantities. If the notification feature is available, you can sign up on the product page to be informed as soon as your desired size is back in stock.

Yes. Our products are also suitable as gifts. The same return and cancellation policies apply to gift orders as to other orders.

No. We do not currently offer pre-orders. All items displayed as available in the shop can be ordered immediately.

Multiple discount codes cannot always be combined. Whether a combination is possible depends on the terms of the individual discount and the options available at checkout.

You can find the care instructions on the sewn-in label and, if available, on the respective product page. Please follow these instructions to ensure your clothing retains its quality for as long as possible.

We value quality over quantity. Every product is developed with the aim of being high-quality, comfortable to wear, and long-lasting.

You can find our terms and conditions, privacy policy, information on the right of withdrawal, shipping policy, return policy, and other legal notices in the footer of our shop.

Yes. You can find our size charts, if available for the respective product, directly on the product page. There you will also find fit notes as well as information about the model's height and the size they are wearing.

Many of our products have a slightly oversized fit. Depending on the design, material, and cut, the fit may vary. Therefore, always check the individual fit notes and the size chart on the respective product page.

For the intended slightly oversized look, your normal size is generally suitable. For a looser fit, you can choose one size larger depending on the product; for a more fitted look, one size smaller. Compare your measurements with the size chart on the product page before ordering.

If you are between two sizes, we recommend choosing the larger size for a looser fit. Compare your measurements with the size chart on the product page. You can also contact us at support@mdlrclo.store and provide us with your height, weight, and preferred fit.

If the size is not right, you can exercise your right of withdrawal within 14 days of receiving the goods. After withdrawal, the goods must be returned within 14 days. An exchange is only possible if the desired item is available; otherwise, you can return the item and place a new order.

We offer, among others, American Express, Apple Pay, Bancontact, BLIK, EPS, Google Pay, Klarna, Maestro, Mastercard, MobilePay, PayPal, Shop Pay, UnionPay and Visa. The payment methods actually available may vary depending on the country, currency, and checkout. We do not charge any additional shop fees for using these payment methods.

When the amount is charged depends on the chosen payment method. For purchases on account, installment payments, or deferred payment, the terms of the respective payment provider apply. After completing your order, you will receive an order confirmation via email. If you have any questions regarding invoicing documents, you can reach us at support@mdlrclo.store.

Yes. Payments are processed in encrypted form via the payment service providers integrated into the checkout. The processing of your payment data is also subject to the terms and privacy policies of the respective provider.

Once an order has been completed, the selected payment method generally cannot be changed. If your order has not yet been processed or a payment has failed, please contact us as soon as possible at support@mdlrclo.store.

A payment can be declined for various reasons, for example by your bank, the payment provider, or due to incomplete payment details. Please check your information and, if necessary, try a different payment method offered at checkout. If you have questions regarding the decline, please contact the respective payment provider directly.

Klarna and PayPal may be offered at checkout, depending on the country, currency, availability, and the respective payment provider's verification. You can see which options are specifically available to you during the payment process.

The currency displayed and available at checkout depends on your selected market or delivery country. The final payment amount will be shown to you in the respective currency before completing your order.

No. An order is only processed after the ordering process has been successfully completed and confirmed by the selected payment provider. Items in the shopping cart are not automatically reserved.

Yes. Discount codes and gift vouchers can be redeemed at checkout, provided they are valid. Please note the respective terms and conditions. Multiple discount codes cannot always be combined.

First, check your spam or promotions folder. If you encounter technical issues, you can reload the page or try a different browser or another payment method offered at checkout. Should the problem persist, contact us at support@mdlrclo.store and provide your name as well as the email address used for the order.

Yes. The withdrawal period is 14 days from the day you or a person named by you has received the goods. After declaring the withdrawal, the goods must be returned within 14 days. Further details can be found in our cancellation policy and return policy.

Submit your cancellation via our cancellation form or by email to support@mdlrclo.store. Please include your order number and the item in question. Our return policy contains further instructions on how to return items.

Unless otherwise agreed or required by law, you shall bear the direct costs of returning the goods. If an item is incorrectly delivered, damaged, or defective, please contact us at support@mdlrclo.store before returning it; a different policy may apply in these cases.

Yes. As long as your order has not yet been prepared for shipment, we may still be able to accommodate a cancellation, withdrawal, or change. Please contact us as soon as possible at support@mdlrclo.store for this purpose. Once shipped, exchanges are only possible by prior arrangement and subject to availability; otherwise, you can return the goods in accordance with the applicable return policy and place a new order.

Returned items should be unworn, unused, unwashed, complete and free of stains, odors, or signs of wear. Any tags should remain attached to the item. The original packaging should be returned if possible. Your statutory rights remain unaffected.

Yes. Reduced-price items are also generally subject to the 14-day right of withdrawal, provided no legal exclusion applies. After declaring the withdrawal, the goods must be returned within 14 days.

The statutory exceptions to the right of withdrawal apply. For regular, non-personalized clothing, there are no further flat-rate additional exclusions. Our cancellation policy and the statutory provisions are authoritative.

Once your return has been received by us, it will be inspected. If the return is approved, the refund will be issued via the original payment method. Internal processing may take a few business days; in addition, your payment provider may require some time before the amount is visible in your account.

Please contact us at support@mdlrclo.store and provide your order number, a brief description of the issue, and clear photos of the item and, if applicable, the packaging. Please do not return the item on your own before we have informed you of the next steps. Your statutory warranty rights remain unaffected.

In general, multiple items or orders can be returned together if they can be clearly identified. Please provide all relevant order numbers and items for this purpose. If you are unsure, please contact us at support@mdlrclo.store before shipping.

The threshold for free standard shipping depends on your delivery market: Germany from €100, EU from €150, Europe outside the EU from €200, and international from €250. For other currencies, the respective minimum order value is automatically converted into the currently displayed currency. The amount shown in the shop or at checkout is final.

As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking link, if available. You can also use our order tracking page. There you will also find answers to specific questions about tracking numbers and shipping status.

First, check the tracking information as well as potential drop-off locations, neighbors, property management, DHL branches, or parcel shops. If you still cannot find the shipment, please contact us at support@mdlrclo.store and provide your order number. We will then investigate the case with the shipping service provider.

For deliveries to countries outside the European Union, customs duties, taxes, or import fees may apply depending on the destination country. These are levied by the relevant authorities or service providers and must generally be borne by the recipient, unless otherwise stated during checkout.

We ship to the countries and regions available for your shop market and at checkout. You can see whether delivery to your address is possible and which shipping options are offered during checkout.

The estimated delivery times are: Germany 1–3 business days, EU 3–7 business days, Europe outside the EU 3–7 business days, and international 5–14 business days. The delivery time begins after dispatch. Public holidays, high order volumes, and customs clearance may lead to delays.

Our standard shipping methods listed in the shipping policy are provided via DHL. The actual shipping method available for your delivery address will be displayed at checkout.

Add the desired items to your shopping cart and follow the steps in the checkout. After successfully completing the ordering process, you will receive an order confirmation via email.

Changes are only possible as long as your order has not yet been processed or shipped. Please contact us as soon as possible at support@mdlrclo.store. Once the order has been handed over to the shipping service provider, we are generally no longer able to change the delivery address or order contents.

Whether multiple orders can be combined depends on the processing status of the respective orders. Contact us as soon as possible after placing your order at support@mdlrclo.store; we will check whether a combination is still possible.

As long as your order has not been fully processed, we may still be able to review a correction to the billing address. Please contact us as soon as possible at support@mdlrclo.store. Documents that have already been issued cannot always be changed retroactively.

You can find your order number in the order confirmation you receive via email after completing your purchase. As soon as your package has been shipped, you will receive a separate shipping confirmation with the available tracking information.

Delivery to a DHL Packstation is generally possible, provided the selected shipping method and the size of the shipment allow for it. Please provide the Packstation number, your postal number, the zip code, and the city completely and correctly. You can find further information in our shipping policy.