Right of withdrawal
A. Cancellation Policy
Introduction
Consumers are entitled to a right of cancellation as follows, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities:
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Mamfouana & Bambi GbR, Londoner Str. 54, 13349 Berlin, Germany, Email: support@mdlrstudio.com) by means of a clear declaration (e.g., a letter sent by post or email) of your decision to cancel this contract. You can use the attached sample cancellation form, which is not mandatory.
You can also exercise your right of cancellation online on the website at the internet address. If you use this online function, an immediate confirmation of receipt with information on the content of the cancellation declaration as well as the date and time of its receipt will be sent to you on a durable medium (e.g., by email).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation
If you cancel this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which the notification of your cancellation of this contract was received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case at the latest within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to consumers who do not belong to a member state of the European Union at the time of concluding the contract and whose sole residence and delivery address at the time of concluding the contract are outside the European Union.
Linked/financed transactions
If you finance this contract through a loan and later cancel it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are also your lender or if your lender uses our cooperation with regard to the financing. If the loan has already flowed to us when the cancellation becomes effective or when the goods are returned, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the cancellation or return. The latter does not apply if the present contract is for the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you want to avoid a contractual obligation as much as possible, exercise your right of cancellation and also cancel the loan agreement if you are also entitled to a right of cancellation for it.
General Notes
1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of cancellation.
B. Cancellation Form
If you wish to cancel the contract, please fill out this form and return it.
To
Mamfouana & Bambi GbR
Londoner Str. 54
13349 Berlin
Germany
Email: support@mdlrstudio.com
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only for notification on paper)
_________________________
Date
(*) Delete as appropriate
C. Returns from Countries Outside the European Union
Note: The following section is a supplementary regulation by the seller and not part of the preceding cancellation policy.
For returns from countries outside the European Union, the following additional provisions apply:
Returns are to be sent to the following address:
Mamfouana & Bambi GbR
Londoner Str. 54
13349 Berlin
Germany
The direct costs of the return shipment, as well as all other costs incurred in connection with the return shipment, shall be borne by the customer. This includes, in particular, shipping costs, customs duties, import duties and taxes, customs and clearance fees, as well as any fees for money transfer (e.g., transfer or exchange rate fees).
We ask that the shipment be declared as "Returned Goods" to the shipping service provider and customs and that the shipment be sufficiently franked. Unpaid shipments cannot be accepted. If costs are imposed on the seller in connection with the return shipment that are to be borne by the customer according to the preceding regulations, these can be invoiced to the customer or offset against any refund amount.
The customer's statutory rights regarding defects (warranty) remain unaffected by the preceding regulations.